Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from koumianakis-jewellery.myshopify.com (the “Site”).

Its purpose is to help you simply understand what kind of data we are collecting and using and to decide what data you want to share with us and how.

Data Controller

Emmanouil Koumianakis Jewellery, located at 1821 Str, nr.71, Heraklion Crete, Greece and VAT number 061117271 is the data controller and legally responsible for the collection and processing of the visitors’ personal data to the Site.

Personal data we collect

Personal data are all data by which a physical person is identified or identifiable. This data includes for example the name and the surname of a person but also data from which a person may be determined (e-mail address, IP address, account connection data etc).

The data collected on this Site stem exclusively from the voluntary registering of your personal data when you want to use the services we provide to you. You will always be informed when your personal data will be collected. Depending on the functionalities that you choose for using our Site, we might collect and process the following personal data:

Identification and contact data (eg. Name, surname)
Identification data (eg. username, profile photo, date of birth, sex) if you will be connected with a social media account (Facebook, Twitter, Yahoo, Instagram)
Communication data (eg. Address, e-mail address, phone number)
Additional data when you are buying a product from our Site (eg. order number and date, delivery status, order amount and shipping costs, information on cancellation, change or refund of order, holder name, expiry date, and pseudonymized bank card number).
Payment information: for instance credit card details, bank account numbers, paypal account details or other payment details which you must provide to receive products or services you have ordered from us.

Regarding your purchases, your bank details do not pass unencrypted through our Site servers. Payments are made via a secure payment platform PCI-DSS certified, supplemented by control measures, to ensure the security of purchases made and to fight against fraud.

If you wish to view our Site, we collect the following data which is technically necessary for use to display our Site to you and to ensure that security: IP address, date and time of the request, content of the request (specific page), access status/HTTP status code), website from which the request comes, browser, operating system and its interface, language and version of the browser software.

There are some other circumstances where we process your data on a small scale and for a specific purpose, such as through cookies. See for more information related to this our Cookies policy.

Your personal information is collected either directly from you (e.g., if you create an account on our Site or make a purchase or otherwise interact with our personnel, or from you passively (e.g., when using tracking tools like browser cookies), or from third parties (e.g. through social media platforms).

The legal basis for the processing of your data can be, depending in which context your data is collected:

Contract: Emmanouil Koumianakis Jewellery processes your data to enable you to provide the Services you choose to use, such as registering a new member and managing an account, serving your order, calculating product pricing as well as the provision of telephone or online service and support to our visitors
Legitimate Interest: we conduct audits to prevent fraud or malicious use of our Site’s Services, to ensure the security and functionality of our systems, or tailor our communications-send satisfaction surveys and other promotional communications to our users
Legal Obligation: when processing is required by law (e.g. retention of purchase invoices)
Consent: to manage our tailored services, managing your browsing via cookies

How do we use your personal information?
As part of our relationship, depending on the context in which your data is collected, we use your data for:

the management of your orders
the management of the personalized content and communications with us (digital or otherwise)
the management of your profile
the management of your requests linked with us
the management of events which you register for / attend
the management of our website and our digital apps
the improvement of our products and services

Sharing you personal Information
We do not disclose personal information to third parties without your permission. We ensure that only duly authorised persons can access your personal data when necessary for the above-mentioned purposes.

We communicate your information only where necessary, and if possible in a form that does not allow a direct identification to:

Our trusted third-party suppliers, acting as processors according to our instructions and solely on our behalf.

For example, we entrust certain services to third parties in charge of delivering you a product, payment service providers and providers securing transactions against fraud, third parties who assist us in the organisation of our events, third parties providing IT services, digital communication and public relations agencies, third parties who assist us with customer service.

Third parties in the event of a change of control, for legal reasons, or with your prior consent
Public authorities or Law Enforcement Authorities when it may be necessary in case or suspicion or credit card fraud.

You may also choose to disclose your personal data to our partners, advertisers or affiliates by following a link to and from their websites. Please note that these websites have their own privacy policies.

We may also offer you the opportunity to use your social media login. Please be aware that in this case you are sharing your profile information with us. The personal data shared depends on your social media platform settings. Please note that these social networks have their own privacy policies.

How long we retain your personal Information

We hold the personal data of our registered users for as long as they maintain their account. The personal data of non-registered users resulting from their interaction with our Services is kept for a maximum of two (2) years following their last visit to the Site.

After the end of the retention period or if a user requests the deletion of their account or information and no litigation or other litigation or legal interest arising out of the use of the this Site’s Services is pending, their data will be deleted as soon as possible or will be anonymized.

Your rights
Under the General Data Protection Regulation you have:

The Right to be informed: you have the right to obtain clear, transparent and easily understandable information about how we use your personal data, and your rights. You will find all this information in this Policy, the Cookies Policy and the Terms of Use

The right of access: you have the right to access to the personal data we hold about you

The right of rectification: you have the right to have your personal data rectified if it is incorrect or outdated and / or completed if it is incomplete

The right to erasure / right to be forgotten: you have the right to have your personal data erased or deleted. Please note this is not an absolute right, as we may have legal or legitimate grounds for retaining your personal data

The right to object to direct marketing: you can unsubscribe or opt out of our direct marketing communication at any time. You are able to do so by clicking on the “unsubscribe” link in any email or communication we send you. You are also able to request to receive non-personalised communications about our products and services

The right to withdraw consent at any time for data processing based on consent: You can withdraw your consent to our processing of your data when such processing is based on consent

The right to data portability: you have the right to move, copy or transfer data from our database to another. This only applies to data that you have provided, where processing is based on a contract or your consent, and the processing is carried out by automated means

You also have the right to contact the data protection authority of your country in order to lodge a complaint against the data protection and privacy practices of this Site.

Webpage: www.dpa.gr
Postal Address : Kifisias Avenue 1-3, 115 23, Athens Greece
Tel: +30 210 6475600
Fax: +30 210 6475628
E-mail: contact@dpa.gr

Please contact us at the contact details below to exercise these rights or if you have any questions or complaints regarding the processing of your personal data. Note that we may require proof of your identity and full details of your request before we process it.

COOKIE POLICY

This section presents our policy for managing cookies on this Site.

It aims to explain where the browsing information processed when you visit our Site comes from, how it is used, and your rights.

What is a cookie?

When you visit our Site, we might, depending on the choices you make, store a text file on your device (computer, smartphone, tablet, etc.) through your web browser. This text file is a cookie. A cookie is stored in a dedicated area of your device’s hard drive, for instance when you visit online service, when you read an email or while installing or using a mobile app. A cookie allows its sender to identify the device on which it is stored during the period of validity of consent, which does not exceed 13 months.

Below you will find information on the cookies that might be stored on your device when you visit pages on this Site, either by us or by third parties, and how you can delete cookies or refuse to allow them to be stored on your device.

What type of cookies do we use?

Some cookies may be functional to collect information which will allow us to facilitate your browsing such as language preferences, memorizing log-in, or saving the content of your shopping basket or wish list.

Other cookies also collect information on your behaviour by collecting referring URLS (where our visitors come from, which banners they clicked on and which directed them to our site), pages accessed, times of websites visits. Such information will allow us to enhance our Site, have a better understanding of the products and services you would prefer, and offer you more personalized communications and/or more personalized content on our website or our applications.

We also use cookies for web analytics to measure the sites activity and determine the areas of the web sites which are the most visited, hence improving visibility of our content.

We use cookies to ensure security of online transactions/purchases through device fingerprinting, which allows to identify certain aspects of the equipment used to place an order.

Our Site may contain third party cookies (delivered by advertising agencies, analytics providers, etc.) enabling them to collect browsing information on your Devices, including to measure the efficiency of our advertising campaigns on third party websites. Third party cookies are subject to said third party privacy policies. We hereby inform you about the purpose of these cookies and how you can manage them, to the extent we are aware thereof.

We may include in our website or apps the possibility to share content with third parties or to let other persons know you browsed our website. Such is the case for instance of “Like” and “Share” functionalities offered by social network platforms (“Facebook”, “Twitter”, “Instagram” etc) .

Social networks which offer these functionalities may identify you even though you do not use these functionalities on our website. Indeed, such functionalities allow social network platforms to track information about your browsing on our site whenever your social network account is active while browsing our Site.

We do not control how these platforms collect your personal data while you are browsing our Site. We invite you to read the Privacy policies of these social networks to find out how they use information they collect (including for advertising purposes) through these buttons. These Privacy policies should provide you information about how to manage your preferences on your social networks account.

How you can manage the cookies stored on your device

Except for functional or security cookies, you can decide whether cookies are stored on your device.

You can configure your web browser as you wish, so that cookies are accepted and stored on your device, or conversely blocked. The configuration process is different for each web browser. It is usually described in the browser’s help menu. We urge you to find out how to configure your browser. This will allow you to find out how to change your cookie preferences.

For Microsoft Internet Explorer 8.0 and more:

Go to "Tools" menu, then "Internet Options"
Click on "Confidentiality"

Select your preferred level of confidentiality

For Mozilla Firefox:

Go to "Tools" then "Options" menu
Click on the "Privacy" settings

Select your preferred option on the "Cookie" menu

For Opera:

Go to "Files" > "Preferences"
Click on "Privacy"

Select your preferred options

For Android browser:

Click on the upper right button
Go to "Settings" then "Privacy & security menu"

Select your preferred option

For Dolphin Browser on Android:

In the Menu, go to "More", then "Settings"
Select the "Privacy & security settings" menu

Select you preferred option in the "cookies" menu

For Safari on iOS:

In the "Settings" app, go to "Safari" menu
Go to "Accept cookies" entry under "Privacy"

Select your preferred option

For Google Chrome:

Click the Chrome menu on the browser toolbar
Select “settings” then click “show advanced settings”
In the "Privacy" section, click the “Content settings” button.

In the "Cookies" section, you can change cookies settings

If you share your Device with other people and the Device operates several browsers, we cannot guarantee that personalised services and advertisement designed to match your personal use of the Device (if such personalised services and advertisement are available) will correspond to your own use and rather than someone else’s.

Children

Our Site is not directed to children. We do not knowingly collect personally identifiable information from children without permission from a parent or guardian, unless permitted by applicable law.

You must be at least sixteen years old to provide us with your personal information and eighteen years old to engage in transactions on our Site. By engaging in transactions with us, you affirm that you are at least eighteen years old and are fully able to enter into and be legally bound by such transactions. If we are notified (by contacting Us at "Contact Us") or learn that a minor has submitted personal data to us through our media or otherwise, we will delete such personal information.

Modification of Policy

In case of modification of this Policy, we will ensure that you are informed of these changes either by a special notice on our site, or by a personalised warning notably in the context of our newsletters.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at contact@koumianakis.gr or by mail using the details provided below:

Emmanouil Koumianakis Jewellery

[Re: Privacy Compliance Officer]
1821 Str, nr.71 , 71201 Heraklion Crete, Greece